Refund policy

Shipping

Belgium

• Shipping is only done in Belgium and is FREE for orders over €100.

• If the value is below, the fee is €10.

• The shipping time depends on your location and the availability of the product.

• After the parcels are sent, they usually need 1-2 working days to arrive

Frequent Shipping Questions

Do you offer expedited shipping options?

In case you are in a great hurry, you can always contact us. If we have the item you want in stock, we can arrange something on the spot. But please be prepared that we might not be able to ship that fast.

How will my order be packaged?

We pack and ship everything with great care. All of our jewellery pieces come in a beautiful, eco-friendly, branded jewellery box, which is ideal for storing your jewellery and for gift-giving. All orders are being carefully shipped in special shipping boxes so that they arrive safely.

Returns

Please read our Return & Refund policy carefully before you issue a return. We will not refund for products we receive without prior notice.

Our policy lasts 30 days. After 30 days, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

We cannot accept returns on customised pieces, custom orders and sale items.

To complete your return, we require a receipt or proof of purchase. E-mail us at info@jokemeukens.com informing us about your request. If you are eligible, further instructions will be given on how to proceed.

Please note that all shipping fees are your responsibility.

Non-refundable:

• Any item not in its original condition, with damaged or missing parts, for reasons not due to our error.
• Gift Cards 
• Any item that is returned more than 30 days after delivery
• Sale items
• Custom jewelry
  

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 working days.

Late or Missing Refunds

If you haven’t received a refund yet, please note it might take a few days for us and/or your bank to process the refund. 

If more than 10 days after the refund confirmation have passed by, please contact us at info@jokemeukens.com.

Exchanges

We can only exchange items for the same or higher price. If you want to exchange for a lower-priced item, a store credit will be given to you to use on a future order. Store credits cannot be passed to other people and are valid for one year. If your item is defective, you can exchange it for the same item.

If you want to exchange your purchase, please first send us an email at info@jokemeukens.com.

Shipping

To return your product, you should mail your product to:

Van Lissumstraat 18a, 2100 Deurne, Antwerpen

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please note that we will not issue refunds if we receive your item back with no prior notice.